Shipping policy

This policy is applicable to domestic (US) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures we are offering. By ordering from VitaeCharm you accept the policies contained herein.

WHEN WILL MY ORDER BE SENT?

Please allow us 1-2 business days to prepare and send your order. We process orders Monday — Friday except for the holidays.

When we send the order you will receive an email with the tracking number and the link to check the delivery status.

SHIPPING TO THE US

It usually takes 4-8 business days after we send your order for the parcel to be delivered to you.

* Please be informed that the shipping industry may sometimes face unusual challenges and slowdowns, which can cause delays. Such events are out of our control, but we actively monitor the situation and update the delivery estimates accordingly.

SHIPPING COSTS

The shipping cost for all orders is $7.95.

PRIORITY PROCESSING

If offered, the “Priority Processing” option allows speeding up the production speed by up to 5 business days.

Orders with the “Priority Processing” option chosen are handled ahead of the other orders which allow faster movement within the processing pipeline.

Important: the “Priority Processing” option does not guarantee a specific final delivery date, and the actual processing time may differ depending on the order volume, time of the year, etc.

Please note that the “Priority Processing” option applies to individual products within an order, not the entire order. If you choose priority processing for a specific item, it will expedite the handling and shipping of that particular product only. This means that other items in your order will be processed according to our standard processing times.

HOW CAN I CHECK THE DELIVERY?

You can always check the delivery status the following ways:

1. On the Order Tracking page — just specify the order number and the email you used to place the order
2. Using the tracking number and the link we email when the order is sent out
3. By contacting our customer support via info@shop.vitaecharm.com— please specify the order number and the email you used to place the orders
   

SHIPPING PROTECTION POLICY

1. Coverage: Our shipping protection covers any damage or loss that occurs during the shipping process. This includes packages that are mishandled or lost in transit.
2. Claims Process: If you encounter any issues with your shipment, please contact our customer service team within 14 days of the expected delivery date. Provide your order number, a detailed description of the issue, and any relevant photos.
3. Resolution: Once your claim is submitted, our team will review the information and respond within 5 business days. Depending on the situation, we will replace the item at no additional cost.
4. Exclusions: This policy does not cover delays caused by customs, natural disasters, or incorrect address information provided by the customer.
5. Contact Information: For any questions or to file a claim, please reach out to our customer service team at info@shop.vitaecharm.com.

HAVEN'T RECEIVED YOUR ORDER?

No worries, we got you covered. Just email us at info@shop.vitaecharm.com with the order number and the email you used to place the order and we will help locate your order or will offer you a replacement or refund.