Refund policy

We stand behind our products and provide a 30-day money back guarantee!

You will love your Vitae Charm purchase or if you are not satisfied, we will refund your order less the shipping amount.

If you encounter issues, want to report a damaged product, quality issue or return a product just contact our support at info@shop.vitaecharm.com and we will help. Please provide the following information:

  • Your order number
  • Email used to place the order
  • Detailed explanation of the issue
  • Photo/video of the problems (if applicable)

We will process your request within 3 business days and get back to you with the refund information or product substitution or return instructions.

If you wish to return* your purchase:

  • We will provide you with the return instructions and a EU address for return
  • You will ship the goods to the provided address and pay for the shipment costs
  • We will issue the refund or initiate the shipment of another order within 5 business days after receiving your return

*Only unused products are eligible for return.

Managing Your Subscription
Customers can only cancel their subscription after a 20-day window from the date of their initial order. The purpose of this policy is to allow sufficient time for customers to receive and try our product. After the 20-day period, customers can cancel their subscription. To do so, customers must log into their account on our website and follow the cancellation process. 
The cancellation request should be made after the 20-day period has elapsed. Customers will not be charged any further fees or receive additional shipments once the subscription is canceled. For any questions or assistance with the cancellation process, customers can reach out to our customer support team.

Please note that by placing an order and subscribing to our product, you agree to adhere to the cancellation policy outlined above.

Same Day Cancelations
Please note that if you request the cancellation of your subscription on the same day as your Starter Kit purchase, we reserve the right to cancel both your subscription and any associated order.